Terms Of Service

Acceptable Content Guidelines

Ecommerce is a global connector that bridges merchants with customers all over the world. Create Imprints is proud to empower anyone with designs and the drive to launch an online business, wherever they’re located.

We want submitted content to be respectful of others and of the law, so keep that in mind before you hit the launch button on your store. Content that is hateful, illegal, and/or that violates intellectual property rights may be reviewed and removed at any time.

Intellectual Property Rights

Create Imprints respects your work and empowers you to express your voice and ideas. We ask that you respect the work and creative rights of others. You need to either own the content you submit to Create Imprints, or have the rights to use, display, and resell it. Content must comply with right of publicity, trademark, and copyright laws.

Illegal Content

We will remove content that depicts child pornography. Obscene content, or content that depicts or promotes illegal activity may be removed. You also have to follow your local laws and those of the regions you’re shipping orders to. It’s your responsibility to understand what you legally can and can’t create for your store.

Hateful Content

Create Imprints is proud to serve customers from around the world. We value tolerance, understanding, and respect. We don’t tolerate content that expresses hatred towards or attacks on any person, group and/or their protected characteristics (such as but not limited to age, race, ethnicity, gender, gender identity, sexual orientation, religion, or disability). You cannot upload this sort of hateful content on our site—it’s just not in the spirit of Create Imprints.

A Few More Notes

Your content is yours – Create Imprints won’t use it in our advertising or as promotional material without your permission. All content is subject to review and we reserve the right to remove it at any time and for any reason. Each case is evaluated individually.

It’s your responsibility as a store owner to follow our content guidelines – review this Terms of Service if you want to learn more details. By submitting content to Create Imprints you accept that it complies with both our guidelines and Terms of Service.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

Creative Services Terms of Service

The following terms and conditions (the “Agreement”) govern all use of Printful’s creative services, such as (but not limited to), creating print-ready files, adjusting files, color matching existing print files, redesigning existing logos, creating new graphics, performing photo or video shoots and processing the resulting visual files, as well as doing other artistic work (the “Service”) offered on the Create Imprints website (the “Site”). The result of the Service is a design, photo, or video material in a digital file format (the “File”). The Service is owned and operated by Printful, Inc. (“Create Imprints” or “our”). 

The Service is offered subject to your (the “User” or “you”) acceptance without modification of all of the terms and conditions contained herein. We also have policies and procedures including, without limitation, our Terms of ServiceReturn PolicyPrivacy Policy and others. Those policies contain additional terms and conditions, which apply to the Services and are a part of this Agreement. YOUR USE OF THE SITE CONSTITUTES YOUR ACCEPTANCE TO BE BOUND BY THIS AGREEMENT. If you don’t comply with this Agreement, don’t use the Service.

1. General provisions of the Service

1.1.available at support@creativeimprints.com available at and the User agree on providing and using the Service according to the terms and provisions based on the interests and specifications of each User individually. Interests and specifications may relate to (but are not limited to) the format of the File, the difficulty of the Service and timing, and the resulting fees and costs applicable to the Service.

1.2. To use the Service, the User should provide available at with a description of their needs and reference images and/or sketches of the intended photo, video material, or design according to which Create Imprints should create the File. The description or visual references of the intended photo, video material or design can’t contain discriminatory, abusive, disruptive, etc. content or content that infringes third party rights (see our Acceptable Content Guidelines). The User agrees to use images or other materials not created or owned by the User for inspiration only and to inform Create Imprints about such use accordingly. Create Imprints will use reasonable efforts to create the File according to the description, visual appearance, style, notion and/or feel of the reference images or other materials provided to Create Imprints. 

1.3. In case the Service is aimed to provide the User with a graphic design, Create Imprints undertakes to create a design draft that will be submitted to the User for a review. The User can ask Create Imprints to make minor improvements or changes in the design draft submitted. Create Imprints will use reasonable efforts to consider or attempt to make those improvements or changes, and as a result of the Service, will deliver the File. 

1.4. In case the Service is aimed at providing the User with a photo of the product with User created and/or licensed content printed on it (“product samples”), the User can ask for the manufacturing of product samples. The User will be charged for the product samples according to the prices available on the Site at the moment of ordering product samples. Product samples will be discarded or donated to charity at Create Imprints discretion after a period of one month when the File is delivered to the User. The User can ask for the product samples after the Service is carried out if the User pays for the costs of shipping the product samples to the location indicated by the User. You hereby agree to waive your right to collect royalties or other fees regarding the product samples that are donated or discarded.

1.5. The File and its intellectual property rights belong to the User except for the Files that are not based on the User’s interests and specifications (e.g. photo or video of manufacturing blank items, etc.).

1.6. The User agrees to provide Create Imprints access to their account, if such access is required to fulfill the User’s request.

2. Terms of payment and refunds

Payment for the Service is based on the specifications and interests of each User individually and is subject to change if the specifications or interests are altered. In some cases, when the creation of a photo or video material is requested by the User, the payment can consist of a fee for the Service itself, and of product samples used in order to provide the Service. If not stated otherwise, all payments to Create Imprints shall be in U.S. Dollars.

Unless Create Imprints and the User agree otherwise, Create Imprints should carry out the Service when the User has accepted the payment request in their Create Imprints, and the charge for the service has been successful. The User shall be responsible for paying all sales taxes, VAT, GST, and other taxes and duties associated with the Service (if and as applicable).

If the User has ordered a Service and Create Imprints has begun working on it, no refunds will be given, except in cases when there has been miscommunication from Create Imprints’s side regarding the visual outcome of the Service or when Create Imprints denies to carry out the Service according to the User’s description or visual references due to copyright issues. In this case the funds should be refunded to the User’s Create Imprints Wallet or according to the payment method used.

In case there is a possible defect or Create Imprints believes that by continuing the Service there might be an infringement of third party rights, in particular, intellectual property rights’ infringement, the Service is put on hold and Create Imprints agrees with the User how the Service could be continued.

3. Intellectual property rights

The User is responsible for submitting copyright-free and original materials, reference images or description. You acknowledge and understand that you will carry full liability in the case that materials, reference images, or description of a design provided by You infringe the rights of a third party.

The File created by Create Imprints through the Service and delivered to the User shall be deemed to be a “work made for hire” explicitly ordered or commissioned by the User within the meaning of copyright laws of the U.S. or any similar or analogous law or statute of any other jurisdiction, and the User shall be deemed to be the sole and exclusive author of the File for all purposes and shall own all right, title, and interest in and to the File. The only exception to this provision is the ownership of the Files that are not based on the User’s interests and specifications (e.g. photo or video of manufacturing blank items). For such Files, Create Imprints grants you a revocable, limited, royalty-free license for an indefinite period of time to use, process and customize the Files in order to promote the sale of the User’s products manufactured by Create Imprints.

If the File can’t be deemed to be a “work made for hire” within the meaning of copyright laws of the U.S. or any similar or analogous law or statute of any other jurisdiction as described above, it will be considered that the File and its exclusive rights have been transferred by this Agreement into the ownership of the User without performing separate legal actions.

4. Delivery of designs and Files

In case the Service is aimed at providing the User with a graphic design, Create Imprints submits the draft design to the User to review. The User has the right to ask Create Imprints to make minor improvements or changes as agreed in the individual specification of the Service in the submitted design draft before the File is finally delivered to the User. Create Imprints will use reasonable efforts to consider or attempt to make the improvements or changes requested by the User, and as a result of the Service will deliver the File. The User owns the right to complain about design draft received in the format of the File and Create Imprints shall undertake making the necessary changes and/or improvements, depending on the revision count agreed beforehand between the User and Create Imprints.

Any improvements or changes that are requested and require additional effort and work from Create Imprints such as (but not limited to) changing the idea or appearance of the design, adding additional elements not communicated to Create Imprints before starting the Service, making more improvements or changes than agreed beforehand, etc. will result in additional costs to the User. Such additional costs amount to 20% of the Service costs. 

Create Imprints will bear all associated costs if there is a need to improve or change the File due to the Service not being carried out properly from Create Imprints’s side. The User’s only remedy in such cases is an improved or changed File.

All Files made as a result of the Service should be uploaded to the User’s print file library by default in the agreed format. For certain types of Service, for e.g. photography and/or video, the delivery of Files could be passed through cloud-based file sharing links.

5. Dates

Create Imprints provides the File to the User no later than on the date agreed after the User has made the payment, unless Create Imprints lacks information regarding the specifications or performance of the Service or finds a possible defect in the description or visual references or indications of third party rights infringement. 

In case of a possible defect or Create Imprints believes that by continuing the Service there might be an infringement of third party rights, in particular intellectual property rights’ infringement, the Service is put on hold and agrees with the User how the Service should be continued.

In case the User doesn’t respond to Create Imprints about necessary improvements within a three-month period from the date when the design draft has been submitted for the User to review, it’s considered that the Service has been accepted by the User and Create Imprints should provide the User with the File it has, regardless whether the User had confirmed it or not.

6. Indemnity

The User indemnifies and holds Create Imprints harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of the User’s breach of this Agreement, use (or misuse) of the Service or violation of any law or the rights of a third party.

7. Law and jurisdiction

If a dispute arises between the User and Create Imprints, the User is encouraged to first contact Create Imprintsdirectly to seek a resolution. Printful will consider reasonable requests to resolve the dispute through alternative dispute resolution procedures, such as mediation or arbitration, as alternatives to litigation. 

Any dispute or claim arising out of or in connection with this Agreement or its formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of the State of North Carolina.

8. Modifications

Create Imprints reserves the right, at its discretion, to modify this Agreement at any time. The User shall be responsible for reviewing and becoming familiar with any such modifications. Use of the Service by the User following such notification constitutes the User’s acceptance of the changes in the terms and conditions.

9. General

No agency, partnership, joint venture, employee-employer, franchiser-franchisee relationship, etc. is intended or created by this Agreement. If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced. In our sole discretion, we may assign this Agreement upon notice to the User. Headings are for reference purposes only and do not limit the scope or extent of such section. Create Imprints’s failure to act with respect to a breach by the User or others does not waive our right to act with respect to subsequent or similar breaches. We do not guarantee that we will take action against all breaches of this Agreement.